ChatGPT Integration Guide

Complete guide to connecting your store to ChatGPT via OpenAI's Agentic Commerce Protocol (ACP)

Overview

OpenAI's Agentic Commerce Protocol (ACP) enables ChatGPT to discover, recommend, and help customers purchase products from your store directly within the conversation. This guide walks you through setting up ACP integration with ZaLink.

Prerequisites

  • A ZaLink account with an active subscription (Connect or Manage tier)
  • Your store connected to ZaLink (Zid, Salla, Shopify, or WooCommerce)
  • Products synced to your ZaLink catalog

Features by Tier

ACP features available depend on your subscription tier:

Connect (99 SAR/yr)

  • ✓Product discovery and search
  • ✓Category browsing
  • ✓Store information
  • ✓Basic marketplace discovery

Manage (999 SAR/yr)

  • ✓All Connect features
  • ✓Checkout sessions
  • ✓Order creation
  • ✓Customer management
  • ✓Promotions

Step 1: Enable ChatGPT Connection

Navigate to Dashboard > AI Connections > ChatGPT and toggle the "Enable ChatGPT Shopping" switch. This activates the ACP product feed for your store.

Step 2: Configure Product Feed

Select which products to include in your ChatGPT feed:

  • All Products: Include your entire catalog
  • In-Stock Only: Only show products with available inventory
  • Selected Collections: Choose specific categories

Step 3: Set Up Checkout Flow

Configure how customers complete purchases when buying through ChatGPT:

  • Direct Checkout: Customers checkout within ChatGPT using a secure embedded form
  • Store Redirect: Customers are redirected to your store to complete checkout
  • Cart Link: Add-to-cart links that open your store with items pre-added

Step 4: Configure Store Policies

Ensure your store policies are set up for AI commerce:

  • Return Policy: Clear terms for AI-initiated purchases
  • Shipping Information: Delivery options and timeframes
  • Contact Information: Support channels for AI shoppers

Testing Your Integration

Once configured, test your integration:

  1. Open ChatGPT and ask about products in your store
  2. Verify product information displays correctly
  3. Test the checkout flow end-to-end
  4. Check order appears in your dashboard

API Reference

For developers building custom integrations, see the ACP API documentation for endpoint specifications, authentication, and webhook setup.

Troubleshooting

  • Products not appearing: Ensure products are in-stock and published
  • Checkout errors: Verify payment gateway is configured
  • Missing orders: Check webhook endpoints are receiving events
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