Billing & Subscription Guide
Everything you need to know about billing, subscriptions, and payment management
Understanding Our Plans
ZaLinkAI offers two subscription tiers: Connect and Manage. Flexible monthly billing with no long-term commitments.
Connect
See pricing page
See pricing page
AI-powered consumer read-only access to your store.
- 1 connected store
- Unlimited products
- 1,500 AI Shopper Traffic/month
- Read-only AI access
- API access
- Email support
Manage
See pricing page
See pricing page
Full merchant management with AI-powered product and order tools.
- 1 connected store
- Unlimited products
- 15,000 AI Shopper Traffic/month
- Product & order management
- Analytics
- Webhooks
- Data export
Add-On Packs
Purchase additional AI Shopper Traffic anytime without changing your plan.
+10K AI Shopper Traffic
19 SAR
+50K AI Shopper Traffic
49 SAR
+500K AI Shopper Traffic
199 SAR
Billing Cycles & Invoices
Billing Cycles
- Monthly billing charges on the same date each month.
- Annual billing provides a 33% discount and charges once per year.
- Quarterly billing (10% discount) is available for select plans.
Accessing Invoices
- 1Go to Dashboard > Billing
- 2View billing history section
- 3Click "Download PDF" for any invoice
- 4Invoices are also emailed to your account email
All prices are in SAR. VAT (15%) is applied for Saudi Arabia residents. Tax rates vary by country.
Payment Methods
Accepted Payment Methods
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Mada (Saudi debit cards)
- Apple Pay
- STC Pay
Managing Payment Methods
- 1Go to Dashboard > Billing > Payment Methods
- 2Click "Add Payment Method" to add a new card
- 3Set a default payment method for automatic renewals
- 4Remove old payment methods as needed
Plan Changes
Upgrading Your Plan
When you upgrade, you get immediate access to new features. We prorate the remaining time on your current plan and apply it as credit toward the new plan.
- 1Go to Dashboard > Billing
- 2Click "Change Plan"
- 3Select your new plan
- 4Review the prorated amount
- 5Confirm the upgrade
Downgrading Your Plan
Downgrades take effect at the end of your current billing period. You retain access to your current features until then.
Cancellation & Refunds
Canceling Your Subscription
You can cancel your subscription at any time. Access continues until the end of your current billing period.
- 1Go to Dashboard > Billing
- 2Click "Cancel Subscription"
- 3Select a cancellation reason
- 4Confirm cancellation
Your data is retained for 30 days after cancellation. Contact support if you need more time.
No-Refund Policy
We do not offer refunds. Monthly billing lets you try the service risk-free with no long-term commitment. We guarantee your store will be live on AI platforms within 24 hours of connecting.
- No refunds on any billing cycle
- Monthly billing serves as your risk-free trial
- Cancel anytime — no penalty
- Delivery guarantee: live on AI platforms within 24 hours or we extend your subscription
Pausing Your Subscription
Need a break? You can pause your subscription for up to 90 days instead of canceling.
- Data preserved during pause
- No charges while paused
- Resume anytime
- Maximum 2 pauses per year
Platform vs Direct Billing
ZaLinkAI supports two billing methods depending on how you sign up.
Platform Billing (Marketplace)
If you install ZaLinkAI through Shopify, Salla, or Zid marketplace, your subscription is billed through that platform. Payments are managed by the platform and appear on your platform invoice.
Direct Billing (Website)
If you sign up directly on zalink.ai, your subscription is billed directly via Moyasar. You manage payments, invoices, and cancellation from your ZaLinkAI dashboard.
Key Differences
- Trials: Platform installs may include a free trial. Direct signups use monthly billing as a trial period.
- Cancellation: Platform-billed subscriptions must be canceled through the platform dashboard. Direct subscriptions can be canceled in ZaLinkAI settings.
- Invoices: Platform billing invoices are issued by the platform. Direct billing invoices are issued by ZaLinkAI.